We want you to be absolutely happy with your Faith Vessels purchase. If you decide to return or exchange your piece(s), we will accept returns as long as all items are returned in resalable condition within 30 days of purchase. We will pay for return shipping if we made an error; otherwise, you will be responsible for all shipping and insurance costs incurred, as well as carefully packing the pieces to prevent breakage during transit. For those items that are made to your specifications, personalized, or otherwise not appropriate for resale to others, no refunds will be made.
You should expect to receive your refund within four weeks of giving your package to the return shipper. However, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days) and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.